Privacy Policy — SwiftSMSPro

Last Updated: Oct, 2025

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect the following personal information:

• Full legal name
• Email address
• Phone number
• Business name (if applicable)
• Billing and payment information (e.g., billing address, payment method details)
• Tax identification or VAT number, where required

1.2 Message Data

In connection with providing the Service, we process:

• Recipient phone numbers and contact lists
• Message content (we do not collect or store sensitive financial data such as credit card numbers within message content)
• Delivery status updates, timestamps, and engagement metrics
• Inbound response data when using two-way messaging features

1.3 Technical Data

We automatically collect certain technical information when you interact with the Service:

• IP addresses and geolocation data
• Browser type, version, operating system, and device information
• Usage patterns, session data, and performance metrics
• Cookies and similar tracking technologies for analytics and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver, maintain, and enhance the Service, including processing your messages and managing your account
• To process payments, generate invoices, and manage billing
• To analyze usage patterns and improve our platform, features, and user experience
• To detect, prevent, and address fraud, abuse, or security incidents
• To send you service updates, administrative messages, promotional offers (where permitted), and other relevant communications
• To comply with legal obligations, regulatory requirements, and enforceable government requests

3. Data Sharing and Disclosure

We may share your information with the following categories of third parties:

• Telecommunication carriers and mobile network operators to ensure message delivery
• Trusted service providers who assist us with payment processing, data hosting, analytics, and customer support
• Law enforcement agencies, courts, or other government authorities when legally required
• In connection with a merger, acquisition, reorganization, or sale of assets, we may transfer your information to the successor entity

We do NOT sell, rent, or lease your personal data to any third parties for their marketing purposes.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Account information: retained for the duration of your account plus 90 days after account closure
• Message logs and delivery data: retained for a period of 6 to 12 months to meet operational and regulatory requirements
• Financial and transaction records: retained for 7 years to comply with tax and accounting regulations

5. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your jurisdiction. In such cases, we implement appropriate safeguards to ensure your data receives adequate protection.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to access and obtain a copy of your personal data
• Right to request correction of inaccurate or incomplete data
• Right to object to or restrict certain processing activities
• Right to request data portability in a structured, machine-readable format
• Right to withdraw consent at any time (without affecting the lawfulness of processing based on consent before withdrawal)

To exercise any of these rights, please contact us at [privacy email]

7. Security Measures

We implement robust security measures to protect your data, including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Regular security assessments, vulnerability scans, and penetration testing
• Strict access controls, multi-factor authentication, and role-based permissions
• Ongoing privacy and security awareness training for our employees

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through an in-service notice prior to the changes taking effect.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

SWIFTSMSPRO
Corporate Headquarters
Lomé, Togo
Email: support@swiftsmspro.com
Phone: +228 97 19 97 64